Privacy Policy
Effective Date: 20 August 2026
At Culture Drip, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Culture Drip collects, uses, stores, and protects your information when you visit or use culturedrip.in, place an order, create an account, or interact with our services.
In this Privacy Policy, “you”, “your” or “user” refers to any person who visits or uses our Website or purchases products from Culture Drip. “Culture Drip”, “we”, “us” or “our” refers to the operator of the Culture Drip website and brand.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you use our Website, we may collect the following information:
Your name, email address, mobile number and account details.
Shipping and billing address.
Order and purchase details, including products purchased, order value and transaction information.
Information required for delivery, returns, refunds and customer support.
Payment-related information required to process your transaction. Payment card or banking information may be processed directly by our authorised payment gateway providers and may not be stored by Culture Drip.
Information you provide when contacting us through email, forms, WhatsApp or other communication channels.
Your preferences and interactions with our Website.
Technical information such as IP address, browser type, device information, operating system and Website usage data.
Information collected through cookies and similar technologies.
We only seek to collect information that is reasonably required to provide our products, services and Website functionality.
2. How We Use Your Information
We may use your information for the following purposes:
To create and manage your account.
To process and fulfil your jewellery orders.
To process payments and refunds.
To arrange shipping and delivery of your orders.
To communicate with you regarding your orders, payments, deliveries, returns and support requests.
To provide customer support and respond to your enquiries.
To improve our Website, products and customer experience.
To understand Website usage, trends and customer preferences.
To detect, prevent and address fraud, misuse, security issues or other unlawful activities.
To send service-related communications.
To send promotional offers, product updates and marketing communications where permitted by applicable law and your preferences.
To comply with applicable legal, tax, accounting and regulatory requirements.
3. Orders and Transactions
When you place an order with Culture Drip, we collect information necessary to process and deliver your purchase.
This may include your name, contact details, billing information, shipping address, order details and payment-related information.
We may share relevant information with trusted payment gateways, logistics and delivery partners, technology providers and other service providers where necessary to complete your order or provide related services.
4. Payment Information
Payments made through our Website may be processed by third-party payment gateway providers.
Culture Drip does not intend to store complete credit card, debit card, banking or other sensitive payment credentials on its own servers. Such information may be collected and processed directly by the authorised payment service provider according to its own privacy and security practices.
You should also review the privacy policy and terms of the payment provider used for your transaction.
5. Sharing of Information
We do not sell or rent your personal information as a product.
We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services. These may include:
Payment gateway and payment processing providers.
Courier, logistics and delivery partners.
Website hosting and technology service providers.
Analytics and performance service providers.
Marketing and communication service providers.
Customer support and service providers.
Professional advisers, auditors or consultants where required.
Government authorities, regulators or law enforcement agencies where required by applicable law or lawful process.
Third parties receiving information from us are expected to use it only for the relevant purpose and in accordance with applicable requirements.
6. Legal and Regulatory Requirements
We may disclose personal information when we reasonably believe that such disclosure is necessary to:
Comply with applicable laws, regulations or legal processes.
Respond to lawful requests from government authorities or law enforcement agencies.
Protect the rights, property or safety of Culture Drip, our customers or others.
Investigate or prevent fraud, security threats or unlawful activities.
Enforce our terms, policies or legal rights.
7. Marketing Communications
From time to time, we may contact you about new products, offers, discounts, collections and other updates from Culture Drip.
Where applicable, you may choose not to receive promotional communications from us by using the unsubscribe option provided in the communication or by contacting us at care@culturedrip.in.
Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, payment updates, shipping notifications, returns or account-related messages.
8. Cookies and Tracking Technologies
Culture Drip may use cookies and similar technologies to improve Website functionality and understand how visitors use our Website.
Cookies are small text files stored on your device by your web browser. They may help us:
Remember your preferences.
Keep products in your shopping cart.
Improve Website performance.
Understand Website traffic and usage.
Provide a better shopping experience.
Measure the effectiveness of marketing and advertising campaigns.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website features, including shopping cart and checkout functionality.
9. Analytics and Website Usage
We may use analytics and similar technologies to understand how visitors interact with our Website.
This may include information such as pages visited, time spent on the Website, device type, browser information, approximate location and other technical or usage information.
This information helps us improve Website performance, product presentation and the overall customer experience.
10. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment services, social media platforms or other external services.
Culture Drip is not responsible for the privacy practices, content or security of third-party websites or services.
We recommend reviewing the privacy policies of third-party services before providing them with your personal information.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or loss.
We may use security measures such as secure hosting, access controls, encryption and other commercially reasonable safeguards where appropriate.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, completing transactions, resolving disputes, maintaining business and transaction records, preventing fraud, and complying with applicable legal, tax and regulatory requirements.
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
13. Your Privacy Rights
Subject to applicable laws and requirements, you may have rights regarding your personal information, including the ability to:
Request information about the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a privacy-related concern or complaint.
To exercise an applicable privacy right or make a request, please contact us at care@culturedrip.in.
We may need to verify your identity before processing certain requests to protect your information from unauthorised access.
14. Children’s Privacy
Our Website is not intended for children to independently provide personal information or place orders.
If we become aware that personal information has been collected from a child in circumstances where applicable law requires parental or guardian consent, we will take reasonable steps to address the information in accordance with applicable requirements.
15. Business Transfers
If Culture Drip or its business assets are involved in a merger, acquisition, restructuring, sale, transfer of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
16. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business, Website, services, technology or applicable legal requirements.
Any updated version will be published on this page with the revised effective or updated date.
Your continued use of the Website after the updated Privacy Policy is published will be subject to the revised policy, to the extent permitted by applicable law.
17. Contact Us
If you have any questions, concerns, requests regarding your personal information, or complaints relating to this Privacy Policy, please contact us:
Culture Drip
Email: care@culturedrip.in
Website: culturedrip.in
We will make reasonable efforts to review and respond to privacy-related requests within the time required under applicable law.