Refund and Returns Policy

At Culture Drip, we carefully inspect and pack every order before dispatch. We accept return, replacement and refund requests primarily in cases where the product is defective, damaged during transit, incorrect, or missing from the order.

Please read the following policy carefully before placing your order.

1. Damaged or Defective Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

To help us verify the issue, you must provide a complete, continuous unboxing video recorded from the beginning of the parcel opening until the product is fully visible.

Please note: Recording a complete and continuous unboxing video while opening the parcel is mandatory for any return, replacement or refund request. If an unboxing video is not recorded from the beginning of the parcel opening, the return, replacement or refund request may not be accepted.

The video should clearly show:

  • The outer packaging.

  • The shipping label and delivery details.

  • The sealed parcel before opening.

  • The complete opening process without cuts or edits.

  • All items received inside the parcel.

  • The condition of the product.

Complaints submitted without a complete unboxing video may not be eligible for return, replacement or refund because the video helps us verify damage, missing items or incorrect products.

2. Damaged Parcel at the Time of Delivery

Please carefully inspect the parcel when it is delivered.

If the outer package appears severely damaged, torn, opened or tampered with, we recommend refusing the delivery where possible and immediately contacting Culture Drip.

If you accept a visibly damaged parcel, please record the complete unboxing video before opening or handling the contents.

3. Missing or Incorrect Product

If an item is missing from your order or you receive an incorrect product, please contact us within 12 hours of delivery.

A complete parcel opening/unboxing video will be required to verify the issue.

After verification, Culture Drip may offer a replacement, refund or another appropriate resolution depending on the circumstances.

4. Return Eligibility

For a return or replacement to be accepted:

  • The issue must be reported within 12 hours of delivery.

  • A complete and continuous unboxing video must be provided.

  • The product must be returned in the condition in which it was received.

  • The product should not show signs of use, alteration, damage or misuse.

  • All original packaging and applicable accessories should be retained.

  • The return must be approved by Culture Drip before sending the product back.

Products that have been worn, used, altered, washed, damaged after delivery or returned without the required packaging may not be eligible for return or replacement.

5. Reverse Pickup

If your return request is approved, Culture Drip will arrange a reverse pickup from the delivery address, wherever the service is available.

Customers should keep the product securely packed and ready for collection.

If reverse pickup is not available for a particular location, we may provide alternative return instructions.

6. Returns for Other Reasons

If you wish to return a product for a reason other than a defective, damaged, incorrect or missing item, please contact us at care@culturedrip.in.

Such requests will be considered on a case-by-case basis and are subject to product condition, return eligibility and applicable shipping or processing charges.

If approved, the refund may be issued after deducting applicable shipping or other charges, where permitted.

7. Refunds

Once we receive the returned product, it will be inspected by our team.

We will notify you after the inspection regarding whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the purchase.

After the refund is initiated, it may take approximately 5–10 business days for the amount to reflect in your bank account or card statement, depending on your payment provider or bank.

8. Replacement

Where a replacement is approved for a defective, damaged or incorrect product, we will arrange a replacement subject to product availability.

If the same product is unavailable, Culture Drip may offer an alternative resolution, such as a refund or another suitable option.

9. Contact Us

For return, replacement or refund requests, please contact us within the applicable timeframe:

Email: care@culturedrip.in

When contacting us, please include your order number, registered contact details, photographs/videos of the issue and a complete unboxing video, wherever applicable.

Our team will review the request and guide you through the next steps.